Privacy Policy

Phoenix Health Hub Ltd is a multidisciplinary health clinic offering chiropractic and wellness services in Uckfield, East Sussex.

• Company name: Phoenix Health Hub Ltd
• Company number: 13376524
• Registered office: 79-81 High Street, Uckfield, East Sussex, TN22 1AS
• Clinic address: 79-81 High Street, Uckfield, East Sussex, TN22 1AS
• Email: hello@phoenixhealthhub.co.uk
• Phone: 01825 627450

We are committed to protecting your personal data and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process the following types of personal data:

• Name
• Contact details (email, phone number, address)
• Date of birth
• Appointment preferences

• Medical history and current health information
• Examination and treatment notes
• Diagnostic imaging (e.g., X-rays)
• Payment information (excluding card details – these are handled securely via third-party processors)

• IP address
• Browser type and version
• Pages visited
• Interaction data via cookies (see Cookie Policy)

We only use your data when there is a lawful basis to do so, including:

• To manage and provide your care and treatment.
• To contact you about appointments or administrative matters.
• To process payments and manage billing.
• For internal record-keeping and clinical audits.
• With your explicit consent, to send you occasional updates or offers
• To comply with legal or regulatory obligations or marketing communications (e.g. via Mailchimp), we rely on consent — and you may opt out at any time by clicking the unsubscribe link in any email.
• For website analytics or advertising, we rely on consent where cookies are non-essential (see our Cookies Policy).

We may share your data with trusted third-party service providers for the purposes of communication, analytics, or improving your experience. These include:

• Mailchimp, for managing newsletters and email communications.
• Google Analytics, for analysing website traffic and improving user experience.
• Zoneee, our practice management software provider, which stores personal, appointment, and health-related information securely.

Please see or Cookie Policy page for a full list of cookies currently used on this website.

We only share your information where necessary and with appropriate safeguards, including:

• With other healthcare professionals (with your consent)
• With trusted service providers such as our practice management system, email provider, or diagnostic imaging partners
• When required by law (e.g., for safeguarding or legal claims)

We will never sell your data or share it for marketing purposes without your explicit consent.

We retain your data in accordance with legal and professional obligations. Health records are typically retained for a minimum of 8 years after your last visit (or until age 25 for children).

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (in some cases)
• Object to or restrict certain types of processing
• Withdraw consent (where processing is based on consent)
• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been misused

To exercise any of your rights, please contact us at:
📧 hello@phoenixhealthhub.co.uk

You may also write to us at our registered office address.

We take appropriate technical and organisational measures to safeguard your personal data, including secure record-keeping, encrypted systems, and limited access protocols for staff.

If you have any questions, please contact:

📧 pm@phoenixhealthhub.co.uk (Practice Manager)